Terms of Use and Sale

Last updated: 8 November 2026

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These Terms of Use and Sale (“Terms”) apply to your access to and use of www.lachmi.sg and to enquiries, quotations, orders and purchases made from Lachmi Enterprise (S) Pte Ltd (“Lachmi Enterprise”, “we”, “us” or “our”).

By using this website, submitting an enquiry, accepting a quotation or placing an order, you agree to these Terms to the extent applicable to that activity. If you are acting for a company or another organisation, you confirm that you have authority to bind that organisation.

Nothing in these Terms excludes or restricts any right, remedy or liability that cannot lawfully be excluded or restricted. This applies throughout these Terms, including to products sold without a commercial warranty.

ABOUT LACHMI ENTERPRISE

Lachmi Enterprise is a Singapore business established in 1975. We supply professional broadcast equipment, Pro AV products, DJI drones, consumer electronics, digital photography equipment and related accessories to B2B, B2C, D2C, wholesale and international customers.

WEBSITE INFORMATION

We take reasonable care to keep product descriptions, specifications, images, prices and availability accurate. However:

Product images may be for illustration only.
Colours may appear differently depending on the customer’s screen.
Accessories shown in an image are not included unless expressly stated.
Manufacturers may change product specifications, packaging or included accessories.
Typographical, technical or pricing errors may occasionally occur.

We may correct errors or update website information at any time. Customers should confirm important specifications, compatibility, included accessories, price and availability with us before purchasing.

Website updates do not, by themselves, change the description, price or other terms of an order we have already accepted. Any proposed material change to an accepted order will be communicated to the customer and requires agreement, unless otherwise permitted or required by law.

PRODUCT AVAILABILITY

All products are subject to availability. A product appearing on our website does not guarantee that stock is immediately available.

Customers should contact us to confirm:

Current stock availability
Final price
Product specifications and compatibility
Estimated delivery or collection date
Warranty coverage, including whether the product is supplied without a commercial warranty
Export availability, where applicable

Before accepting an order, we may limit quantities or decline an enquiry or order where stock is unavailable, a product has been discontinued, pricing is incorrect, payment cannot be verified, export restrictions apply or we reasonably suspect fraud or misuse.

PRICES AND GST

Unless otherwise stated, prices are quoted in Singapore Dollars.

Singapore Goods and Services Tax (“GST”) will be charged at the prevailing rate where applicable. The applicable GST treatment, delivery charges and final amount payable will be stated before the customer commits to the purchase and recorded in the applicable quotation, checkout page, order confirmation or invoice.

Prices, promotions, shipping charges and availability may change before an order is accepted. A price displayed on the website does not constitute a binding offer where it is incorrect, outdated or subject to stock and supplier confirmation. Once an order is accepted, its agreed price will not be changed without the customer’s agreement, except where required by law.

Where both warranty and no-warranty options are available for a product, products supplied with a commercial warranty are generally priced higher, and products supplied without a commercial warranty are generally priced lower. The actual price and warranty status of the selected product will be stated before purchase. This does not mean that both options are available for every product.

A lower price or a “no warranty” description does not exclude or restrict statutory consumer rights. Section 13 explains the distinction between a commercial warranty and rights under applicable law.

For export transactions, zero-rating of GST applies only where the transaction satisfies applicable Singapore tax requirements and the required export evidence is available. Customers must not assume that every overseas transaction is automatically exempt from GST.

For further information, see IRAS guidance on exporting goods:
https://www.iras.gov.sg/taxes/goods-services-tax-(gst)/charging-gst-(output-tax)/when-to-charge-0-gst-(zero-rate)/exporting-of-goods

QUOTATIONS

Unless a quotation states otherwise:

A quotation is valid only for the period shown on it.
Price and stock remain subject to final confirmation.
A quotation does not reserve stock unless we confirm otherwise in writing.
Manufacturer promotions, currency movements, freight costs and supplier prices may affect a renewed quotation after the original quotation expires.

Transaction-specific terms in a written quotation, sales order, order confirmation or invoice take precedence over these website Terms only to the extent that those terms were brought to the customer’s attention and agreed as part of the contract.

An invoice or other document issued after an order has been accepted does not, by itself, introduce new terms or change the agreed terms. Any subsequent change must be agreed by both parties, unless otherwise permitted or required by law.

No transaction-specific term overrides a right or obligation that cannot lawfully be excluded or restricted.

ORDERS AND CONTRACT FORMATION

Product listings and quotations are invitations for customers to place an order and do not by themselves create a binding contract, unless we expressly agree otherwise in writing.

An order is accepted when Lachmi Enterprise first does any of the following:

Issues a written order confirmation or a sales invoice confirming acceptance;
Confirms receipt of full payment and stock allocation; or
Dispatches or releases the goods.

An automated website message merely acknowledging receipt of an order does not constitute acceptance unless it expressly confirms acceptance.

Before acceptance, we may reject an order for a pricing error, stock shortage, payment problem, regulatory restriction, suspected fraud or another reasonable business reason. If payment has already been received for an order that we do not accept, we will refund the amount received for that unaccepted order using a reasonable payment method.

After acceptance, cancellation or changes are subject to the agreed contract and applicable law.

PAYMENT

Unless otherwise agreed in writing, full payment must be received and verified before goods are released, collected or dispatched. Local cash on delivery is available where agreed with us in advance. For an agreed cash-on-delivery order, full payment is due when the goods are delivered and before they are handed over to the customer or the customer’s authorised recipient.

We accept the following payment methods:

Bank transfer to our company bank account
Telegraphic transfer (TT) for international payments
PayNow — Company UEN: 201421690M
Company QR code payment, using the QR code provided by Lachmi Enterprise
Cash payment, including local cash on delivery where agreed in advance

We do not accept cheques, credit cards or debit cards.

Please use the payment details provided on our official quotation or invoice. Before confirming payment, check that the recipient details match those provided by Lachmi Enterprise.

For bank transfer, telegraphic transfer, PayNow or company QR code payments, please include your quotation, invoice or order number as the payment reference and send us the transaction confirmation. Goods will be released after we verify receipt of payment, except that agreed local cash-on-delivery orders may be dispatched before payment and will be handed over only upon full payment.

Unless otherwise agreed, customers are responsible for bank charges, intermediary-bank fees and currency-conversion costs. The full invoiced amount must reach our account.

For payment enquiries or to verify our bank details, please contact us on WhatsApp at +65 9623 8981:
https://wa.me/6596238981

DELIVERY AND SELF-COLLECTION

Delivery and collection dates are estimates unless expressly guaranteed in writing.

For local ready stock, self-collection or delivery will be arranged after full payment has cleared, unless a different payment arrangement has been agreed in writing. Where local cash on delivery has been agreed in advance, delivery may be arranged before payment, with full payment due on delivery before the goods are handed over. Multiple orders or transactions made on the same day may be delivered separately depending on stock and logistics arrangements.

Customers must:

Provide accurate delivery and contact information;
Ensure that an authorised person is available to receive the goods;
Check the number and apparent condition of packages upon receipt; and
Notify us promptly of missing, visibly damaged or incorrect items.

Additional delivery charges may apply for unsuccessful delivery, restricted access, special handling, redelivery or an incorrect address supplied by the customer. Any applicable additional charge will be communicated before the additional service is arranged.

Delays caused by couriers, freight forwarders, customs, suppliers, manufacturers, weather, regulatory checks or other circumstances outside our reasonable control do not automatically entitle the customer to cancel an order or claim compensation. This does not affect any cancellation, refund or other remedy available under the agreed contract or applicable law.

TITLE AND RISK

Ownership of goods remains with Lachmi Enterprise until full payment has been received in cleared funds.

Risk of loss or damage passes to the customer when the goods are:

Delivered to the customer or the customer’s authorised recipient;
Collected by the customer; or
Handed to a carrier or freight forwarder appointed by the customer.

Where we arrange delivery using our own appointed carrier, risk passes upon delivery to the customer or the customer’s authorised recipient, unless a different lawful arrangement has been expressly agreed in writing.

This section does not limit any rights that cannot legally be excluded.

INTERNATIONAL AND EXPORT ORDERS

International customers are responsible for confirming before ordering that products may lawfully be imported, registered, activated and used in the destination country.

Unless otherwise agreed in writing, the customer is responsible for:

Freight and insurance charges
Destination-country import permits and licences
Destination-country customs clearance
Import duties, taxes and government charges
Product registration and local regulatory approval
Destination-country frequency, voltage, plug, radio, drone or telecommunications requirements
Appointing and paying the freight forwarder

Some products or related software and technology may be subject to export controls, sanctions, manufacturer restrictions or destination-country laws. Whether controls apply depends on matters such as the product’s specifications, classification, destination, end user and intended use.

We may request information reasonably needed to assess an export transaction. Goods will not be released for export where a required permit or approval has not been obtained or the transaction is prohibited.

We may refuse a transaction before acceptance where legal, regulatory or supplier restrictions apply. For an accepted order, any suspension or cancellation is subject to the agreed contract and applicable law.

Arrangements concerning freight, permits or customs clearance do not remove any statutory obligation imposed on Lachmi Enterprise, the customer, the exporter or another responsible party.

The customer must not request or use products for any unlawful purpose.

INSPECTION AND REPORTING PROBLEMS

Customers should inspect goods as soon as reasonably possible after delivery or collection.

Please notify us promptly if goods are:

Incorrect
Incomplete
Damaged upon arrival
Defective
Materially different from the agreed description

The customer should retain the original packaging, serial-number labels, accessories and proof of purchase while the matter is being assessed, where reasonably possible.

We may request photographs, videos, serial numbers, diagnostic information or inspection by us, the supplier or an authorised service centre.

These inspection and reporting requests do not impose a shorter statutory claim period or remove rights that cannot lawfully be excluded. A lack of original packaging does not, by itself, remove statutory rights.

RETURNS, EXCHANGES AND REFUNDS

We do not generally accept returns or exchanges merely because a customer changes their mind, orders the wrong item or no longer requires the product.

Please contact us for written return approval and instructions before sending goods back. This procedure is intended to help us process returns and does not restrict any statutory right or remedy.

Where goods are defective, do not conform to the contract or were incorrectly supplied, we will assess the matter and provide the remedy required by applicable law and the circumstances. A remedy may include repair, replacement, exchange, price reduction or refund where legally required or otherwise agreed.

For any discretionary return that we agree to accept, the goods must normally be complete and include the original packaging, manuals, accessories, warranty cards, free gifts and proof of purchase. Conditions for a discretionary return do not override a statutory remedy.

We may reject or reduce a refund only where legally permitted, including where relevant to misuse, damage after delivery, modification, incomplete return or use of the goods. Any assessment must take account of the applicable legal rights and the reason for the return.

Special-order, customised, activated, registered, licensed, clearance or sealed products may not be eligible for discretionary returns. Their status does not exclude remedies for defective or non-conforming goods where those remedies are required by law.

This section applies whether or not the product was sold with a commercial warranty.

PRODUCT WARRANTIES

Commercial warranty coverage varies by manufacturer, product, country, sales channel and distribution arrangement. A commercial warranty is additional coverage offered by a manufacturer, distributor, supplier or seller. It is separate from rights and remedies provided by applicable law.

Some products may be offered with a commercial warranty, while others may be offered without one. Where both options are available for a product, the option with a commercial warranty is generally priced higher and the option without a commercial warranty is generally priced lower.

Before purchase, we will state the actual price and whether the selected product includes a commercial warranty. Where a warranty is included, the applicable coverage will be identified in the product information, quotation or other agreed transaction documents.

Customers should confirm:

Whether a commercial warranty is included
The warranty provider
The warranty period
Whether the warranty is local, regional or international
The party responsible for warranty service
The service location and any geographical restrictions
Any registration or proof-of-purchase requirements
Any applicable exclusions and responsibility for service-related transport costs

Manufacturer and other third-party warranties are subject to the relevant provider’s conditions. Depending on those conditions, coverage may exclude misuse, accidental damage, unauthorised repair, modification, liquid damage, normal wear and tear, consumable parts or use outside the manufacturer’s specifications.

A product described as “no warranty” is supplied without an additional commercial warranty unless expressly stated otherwise. That description does not mean that the customer gives up statutory consumer rights or that we have no responsibility for defective, incorrectly supplied or non-conforming goods.

The absence or expiry of a commercial warranty does not, by itself, prevent a claim under applicable law. Where a statutory remedy is available against Lachmi Enterprise, the customer may contact us under sections 11 and 12.

ACCOUNTS AND WEBSITE SECURITY

Customers are responsible for keeping account credentials confidential and for activity they authorise through their accounts.

You must not:

Use the website unlawfully or fraudulently
Attempt to gain unauthorised access to the website or another account
Introduce malware or interfere with website operation
Scrape, copy or reuse website content without permission, except where permitted by law
Submit false information or impersonate another person
Use the website in a way that infringes another party’s rights

We may suspend access where reasonably necessary to protect the website, our customers or our business.

INTELLECTUAL PROPERTY

Unless otherwise stated, the website’s text, layout, graphics, logos and original content belong to Lachmi Enterprise or are used with permission.

Product names, trademarks, images and specifications may belong to their respective manufacturers or owners. Their appearance on this website does not transfer any ownership rights.

Website content may not be reproduced, distributed, modified or used commercially without prior written permission from the relevant rights holder, except where permitted by law.

THIRD-PARTY LINKS AND SERVICES

Our website may link to websites or services operated by manufacturers, payment providers, delivery companies or other third parties.

We do not control those external services and, to the extent permitted by law, are not responsible for their content, availability, privacy practices or separate terms. A link does not necessarily mean that we endorse every statement, product or service on the external website.

This section does not exclude our obligations under a contract with you merely because we use a third-party service provider to perform part of that contract.

PRIVACY

Personal data is handled according to our Privacy Policy and applicable Singapore data-protection law.

We may process personal data to respond to enquiries, process transactions, arrange delivery, provide support and meet applicable legal requirements, as explained in our Privacy Policy and subject to applicable law.

Please read our Privacy Policy for further information.

DISCLAIMER AND LIMITATION OF LIABILITY

To the fullest extent permitted by law, the website and its general informational content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure or free from errors.

To the extent permitted by law, Lachmi Enterprise will not be liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, business opportunity, anticipated savings, goodwill or data, arising from website use or a transaction.

Where liability can legally be limited, our aggregate liability relating to a product or transaction will not exceed the amount paid to us for the affected product or transaction.

These exclusions and limitations apply only to the extent that they are lawful and satisfy any applicable requirement of reasonableness.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability, statutory obligation or consumer right that cannot lawfully be excluded or limited.

FORCE MAJEURE

Subject to applicable law, we are not responsible for delay or failure to perform to the extent caused by events outside our reasonable control. Such events may include natural disasters, severe weather, fire, epidemic, war, civil disturbance, government action, sanctions, export restrictions, customs delays, transport disruption, supplier failure, labour disruption, power failure, telecommunications failure or cyber incidents.

We will take reasonable steps to notify affected customers, reduce the effects of the disruption and resume performance when practicable.

This section does not remove any right to cancellation, refund or another remedy that cannot lawfully be excluded.

CHANGES TO THESE TERMS

We may update these Terms to reflect changes in law, technology, website functions or business practices. The latest version will be published on this page with the updated date.

An accepted order remains subject to the Terms agreed when the order was accepted, together with any agreed transaction-specific terms under section 5.

Later website updates do not retrospectively change an accepted order. Any subsequent change to that order must be agreed by both parties, unless otherwise permitted or required by law.

SEVERABILITY AND WAIVER

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure by either party to enforce a right does not automatically waive that right.

GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Singapore.

The parties should first attempt to resolve any dispute in good faith through direct communication. If a dispute cannot be resolved, it will be subject to the jurisdiction of the Singapore courts, unless the parties have agreed in writing to another lawful dispute-resolution process.

Nothing in this section prevents a consumer from using any dispute-resolution process or legal remedy available under applicable law, or removes any mandatory protection that applies to the transaction.

For product enquiries, stock confirmation, quotations, orders or questions about these Terms, please contact Lachmi Enterprise through our Contact Us page or WhatsApp us at +65 9623 8981.

WhatsApp:
https://wa.me/6596238981