Frequently Asked Questions
Are all products available online?
Product availability may vary. Please WhatsApp us at +65 9623 8981 to confirm stock, pricing and delivery before placing your order.
Prices shown exclude 9% GST for local customers.
Is there a handling fee for local orders?
A S$60 handling fee applies to Singapore orders below S$600. This fee is waived for in-store purchases or self-collection.
Please WhatsApp +65 9623 8981 for assistance.
How long does delivery take?
Delivery typically takes between 1 and 6 working days, depending on product availability and the delivery destination.
Orders are usually dispatched after payment is confirmed. For local orders, we aim to arrange delivery on the same day or the following working day, where possible. Cash on delivery is available for local orders.
Why is the shipping weight higher than the product weight?
Courier charges are calculated using either the actual weight or the volumetric weight of the parcel, whichever is higher.
Protective packaging for delicate equipment may increase the parcel’s dimensions and shipping weight.
Please WhatsApp +65 9623 8981 for a shipping estimate.
Where is Lachmi Enterprise located?
Lachmi Enterprise
61 Ubi Road 1, #01-13
Oxley BizHub
Singapore 408727
What are your opening hours?
Monday to Friday: 10:00 am to 6:00 pm
Saturday and Sunday: Closed
Please WhatsApp +65 9623 8981 before visiting.
Warranty
Do all products come with a local warranty?
Warranty coverage varies depending on the product and supplier. Some products include a local warranty, while export sets may not.
Please contact us before purchasing to confirm the applicable warranty.
Payment
What payment methods are accepted for in-store purchases?
We accept:
- Cash
- PayNow
- Local cheques
- Telegraphic transfer or bank transfer
Overseas cheques are not accepted. Local cheques should be made payable to LACHMI ENTERPRISE Singapore Pte Ltd. Goods will be released once payment has cleared, which typically takes approximately 2 working days.
How can I pay for online purchases?
Online orders can be paid for using:
- PayNow
- Bank transfer
- Telegraphic transfer
- Cash on delivery for local orders
Please contact us to confirm the available payment options for your order.
Do you deliver internationally?
Yes. International shipping and insurance charges are calculated separately based on your destination and shipment details.
Any import duties, taxes or other charges imposed by the destination country are the customer’s responsibility.
Can I collect my order in person?
Yes. Self-collection is available from our Singapore premises.
Local purchases and self-collected orders are subject to 9% GST, where applicable. Overseas visitors should contact us to check whether their purchase qualifies for any applicable tourist GST refund arrangements.
How can I contact Lachmi Enterprise?
For product enquiries, stock availability, pricing, delivery, wholesale orders or international purchases:
WhatsApp: +65 9623 8981
Email: gullaab@gmail.com
Website: www.lachmi.sg